Frequently Asked Questions

Can I visit Santa without purchasing a photo package?

Certainly! Everyone is welcome to visit Santa regardless of whether you are purchasing a photo or not. We do ask that you do not take your own photo. If your child is scared of Santa we encourage regular visits before attempting to get a photo.

Can I make a booking to have my Santa photo taken?

Appointments are not required to see Santa. We are always quieter early in the trading period so get in early if you don’t like queues.

Can I bring my pet to have a Santa photo?

Many shopping centres offer dedicated photo sessions for pets! Contact your local shopping centre for more information.

Do you offer Sensory Photo Sessions?

Many shopping centres offer Sensory Santa photo sessions, allowing your children to have photos with Santa without all the sensory overload of lights, long queues and music etc.

Bookings can be made directly with the shopping centre.

Can I preview my Santa Photo before purchasing?

Yes. You can preview all the photos we have taken on a dedicated preview screen so you can print your favourite.

Can I print my bonus digital photo?

The bonus photo email is low resolution digital file and is not designed for printing. It is designed for emailing family and friends and sharing on social media

Can I purchase a digital copy of my photo?

Certainly! We offer high resolution images on our Santa USB or a high res photo email of your favourite photo.

How long do I have to wait to receive my photos?

Photos are printed while-you-wait.

What hours will Santa be on location at the shopping centre?

Click here to find the days and times Santa will be at the photo set for your local shopping centre.

What photo gift options do you have on offer?

We have a range of Christmas Photo Gifts available for purchase. Click here to view our range.

Does my Photo Gift include the print?

Yes. All photo gifts are supplied with your photo that has been printed with a template and instructions. (NB Except Glass Frames – they do not include a print)

I didn’t receive my Photo email.

It is possible the email has been caught up in spam filters. Please check your spam folder first. If you still don’t have the photo email please call or email our friendly customer service team or go back and visit the centre you had your photos taken at.

Can I purchase additional copies of my photos?

Certainly. Just head back to the shopping centre where you had your photo taken and let the team know the day you had your photo taken and they can print extra copies for you at additional print prices.

What should be in my photo package?

Super Family Value Pack

  • Two 6×8″ Prints
  • Four 4×6″ Prints
  • Eight Wallet Prints
  • One 6×8″ Calendar
  • One High Res Image

Personalised Christmas Card Pack

  • Two 6×8″ Prints
  • Ten 4×6″ Prints
  • Ten Folded Christmas Cards with envelopes
  • Four Wallet Prints

Santa USB Pack

  • Two 6×8″ Prints
  • Four 4×6″ Prints
  • All Images High Resolution on Santa USB

My Christmas Adventure DVD and Photo Pack

  • 36 minute fully animated Colour Movie with you as the Star
  • One Cast Photo as a High Resolution Image supplied on CD. Please note this item is fulfilled offsite and will be posted to you within 10 days. Price includes postage. Only one child per movie.

Ultimate Gift Pack

  • Two 6×8″ Prints
  • Four 4×6″ Prints
  • ANY Four Photo Gifts
I forgot to collect my photos at the time of purchase!

No problems. Return to the shopping centre and speak with our friendly staff. They will be able to assist you.