1300 302 224

Booking Information

To keep everyone safe this year bookings are essential for all Santa Visits.
We have allocated time slots. A limited number of families can book for each time slot. One family per booking.

How to Make a Booking

  • Select your local Shopping Centre on the Find Santa at Your Local Shopping Centre page
  • Click on the Tab for the Santa experience you would like to book for. (Santa Photos, Pet Photos, Sensory Photos, Zoom with Santa)
  • In the Calendar please select your desired date for visiting Santa, then select the session time.
  • If you cannot click on the date, unfortunately there are no available times.
  • To secure your booking you will need to purchase a Starter Photo Pack for $25.
  • The Starter Photo Pack includes your Santa Visit plus ONE 6×8” Print OR TWO 4×6” Prints OR One High Res Digital Photo Email. You can make your choice on the day for which option you would like.
  • You may also purchase additional prints, packs, digital files, fun photo gifts and photo frames on the day. View all our Photo Packages Here
  • An email will be sent to confirm your booking and your payment.**
  • If you do not receive an email your booking is NOT confirmed. Please check your junk and spam folders.
  • Unpaid bookings will be removed automatically from our system.
  • We will send you a reminder email 2 days before your booked session.
  • If you need help to make a booking please call 1300 302 224.

How to Change or Cancel your Booking

  • To reschedule or cancel your booking CLICK HERE.
  • You may cancel your booking up to 24 hours before the session and request to receive a full refund. There are no refunds for missed bookings.
  • You can reschedule your booking up to 24 hours before your session.

On the day of your Santa Booking

  • Please arrive at the start of the session.
  • You will not be allowed to queue until your allocated session starts.
  • Our elves will greet you, check your booking and ask you to complete our COVIDSafe register and confirm your order.

**You will receive a booking confirmation email from Christmas Memories and Paypal receipt from Milestones 2 Memories Pty Ltd.